Moon Palace Cancun

ex. Moon Palace Golf & Spa Resort

Carretera Cancun-Chetumal Km. 340, Cancun, Mexico, 77500show map
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Rooms and Guests
2Guests1room
Highlights
TripAdvisor Traveler Rating
read all 28921 verified reviews
TripAdvisor Traveler Rating
10of 188 hotels in Cancun
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Family Hotels in Mexico

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Overview

The tranquil Moon Palace Cancun - All Inclusive is a 5-star property placed 17 km from Museo de Arte Popular Mexicano . Built in 2000, the hotel is a combination of Italian architecture and contemporary facilities.

Located in a quiet area with restaurants, a zoo and an oceanarium, guests will see why Moon Palace Cancun - All Inclusive is admired by many tourists.

The hotel offers easy access to the white-sand beach in Cancun.

Cancun International airport is 15 minutes' drive away from Moon Palace Cancun - All Inclusive.

Rooms

This property comprises 2103 non-smoking guestrooms featuring complimentary wireless internet, a minibar, a laptop-size safe, a fridge and blackout curtains. Guests can enjoy a great view of the Caribbean Sea from their rooms. Bathrooms with a hairdryer, complimentary toiletries and terry bathrobes are featured in every room.

Eat & Drink

Dishes of international cuisine are served in the 24-hour restaurant. Guests can spend time in the large bar serving a wide range of spirits and cocktails.

Services

Moon Palace Cancun - All Inclusive caters to the needs of guests providing an ATM, a beauty salon and a hairdresser as well as a business centre, an exhibition space and a conference centre.

Relax

Moon Palace Cancun - All Inclusive offers such leisure options as a sunbathing terrace, sun loungers and a swimming pool. On-site amenities for fitness include a gym, yoga classes and a fitness centre.

Internet

Wireless internet is available in public areas for free.

Guest Parking

Private parking is possible at a location nearby for free.

Number of rooms:   2103.

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Facilities
Free Wi-Fi

Free Wi-Fi in public areas

Parking

Off-site car park

Luggage storage
24-hour services

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Poolside snack bar

Restaurant buffet

Swim-up bar

Cafe

Snack bar

Shuttle

Paid airport shuttle

Fitness/ Gym

Fitness centre

Swimming pool

Outdoor swimming pool

Indoor heated swimming pool

Private swimming pool

Sports & Fitness

  • Fitness centre
  • Diving
  • Aqua fitness
  • Cycling
  • Tennis court
  • Volleyball
  • Golf course
  • Billiard tables
  • Table tennis

Services

  • Paid airport shuttle
  • 24-hour room service
  • Car rental
  • Bicycle rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Medical facilities service
  • Shops/Commercial services
  • Newspaper service
  • Bell staff/Porter

Dining

  • All inclusive
  • Continental breakfast
  • Restaurant buffet
  • Cafe
  • Swim-up bar
  • Poolside snack bar
  • Snack bar
  • Free breakfast
  • Buffet breakfast

Business

  • Business centre
  • Exhibition space
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cots
  • Babysitting/Child services
  • Children's pool
  • Children's play area
  • Kids club
  • Game room

Spa & Leisure

  • Indoor heated swimming pool
  • Private swimming pool
  • Outdoor swimming pool
  • Beach access
  • Live entertainment
  • Night club
  • Sun terrace
  • Garden area
  • Spa & wellness centre
  • Solarium
  • Sauna
  • Turkish bath
  • Jacuzzi
  • Massage

Room view

  • Sea view
  • Garden view
  • Golf view
  • Ocean view
  • Pool view
  • River view
  • Street view
  • Resort view

Room features

  • Air conditioning
  • VIP room facilities
  • In-room safe
  • Mini-bar
  • Living room
  • Terrace
  • Balcony
  • Tea and coffee facilities
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathroom
  • Bath/ Shower
  • Hair dryer
  • Free toiletries

Media

  • Flat-screen TV
  • Hi-Fi
  • Cable/ Satellite television
  • International calls
  • Free local telephone calls
  • Radio
  • AM/FM alarm clock
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Good to know
Check-infrom 15:00-23:59FREECheck-outuntil 12 pmFREE
Children & extra bedsAll children0 - 16 yearsExtra bedChildren above
16 years or adults
Extra bed
PetsPets are not allowed.
Cancellation
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Rooms and availability

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Location
  • Nearby
  • City landmarks
Moon PalaceMoon Palace400 ft
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Getting around
Airports
Cancun International (CUN)4.3 mi
Playa Del Carmen (PCM)29.9 mi
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Reviews
7.8
FabulousBased on  94  reviews

Rating by category:

8.6
Location
9.5
Rooms
9.2
Service
9.0
Dining
  • 7.8
    Fabulous

    The kindness of the staff, the swimming pool

    The beach full of seaweed and jellyfish. The lack of shade for sun loungers

  • 2.0
    Guest rating

    The resort was beautiful and clean. The rooms were gorgeous and clean. Our room was huge! But most impressive was the staff. They treated us like royalty regardless of where we were on the complex. I highly recommend this resort.

    Only con we experienced was cold breakfast food when we ordered room service - so we just went down to the restaurant--yummy!!

  • 1.8
    Guest rating

    Resort itself was beautiful and most of staff was amazing.

    However, i did forget about a pair of sunglasses that we're in a case mixed in my clothes in my suitcase. And when I got home I found the case but no glasses, which means someone had actually gone thru my clothes and the glasses themselves were not cheap. Also as an incentive you are given 1500 credit, to find out that in the store you can only use it on 3 things which are beach bags, white rubber watches or 75 towards sunglasses and you pay difference. So you cannot use these towards anything that you may actually want like hats or shirts or souvenirs. And to top it off I ended up with food poisoning and missing out on the last day and half of my vacation stuck in my room. So don't think I would ever come back or if I would recommend this resort to anyone.

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Highlights
TripAdvisor Traveler Rating
read all 28921 verified reviews
TripAdvisor Traveler Rating
10of 188 hotels in Cancun
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Family Hotels in Mexico

Use Badge
Good to know
Check-infrom 15:00-23:59FREECheck-outuntil 12 pmFREE
Children & extra bedsAll children0 - 16 yearsExtra bedChildren above
16 years or adults
Extra bed
PetsPets are not allowed.
Cancellation
+ More- Less
+ More- Less
Getting around
Airports
Cancun International (CUN)4.3 mi
Playa Del Carmen (PCM)29.9 mi
+ More- Less
Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
Select date
Rooms and Guests
2Guests1room