8.0

Moon Palace Cancun Hotel

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1 room2 Guests
Highlights
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read all 36775 verified reviews
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50of 272 hotels in Cancun
Hotel Awards

According to guest reviews, the hotel has been rated as 

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Address
Carretera Cancun-Chetumal Km. 340, Cancun, Mexico, 77500
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Overview

The unique Moon Palace Cancun is located in a beach area of Cancun, 2.5 miles to Wet' n Wild. This 5-star beachfront hotel offers a view over the Caribbean Sea.

Location

Guests will also appreciate proximity to Spa, which is approximately 15 minutes' walk away. This unique luxury hotel is based next to the private beach. A short driving distance to Ventura Park Cancun is a perk for guests staying at this smoke free property.

Rooms

Furnished with a writing table, the 2438 rooms include conveniences like TV set along with a mini-bar, iron and ironing board. Some guestrooms offer a spacious decor and views of the ocean. Fitted with a hot tub, the spacious bathrooms offer hairdryers.

Eat & Drink

Mexican cuisine is teamed with attentive service for fine dining in Bugambilias restaurant. There is a lounge bar and an a la carte restaurant on site.

All visitors are offered a american breakfast for a fee. 

Internet

Wireless internet is available in public areas for free.

Guest Parking

Private parking is possible at a location nearby for free.

The personnel at the hotel speaks English, Spanish, Portuguese, Russian.

Number of rooms:   2438.

Former name: Moon Palace Golf & Spa Resort

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Facilities
Most popular facilities
Free Wi-Fi

Free Wi-Fi in public areas

Parking

Off-site parking lot

24-hour services

24-hour reception

24-hour security

Babysitting

Babysitting/Child services

Swimming pool

Outdoor swimming pool

Indoor swimming pool

Air conditioning
Facilities for kids

Game room

Children's play area

Children's pool

Kids club

Children's menu

Board games

Private beach

Beach access

Private beach

Sun loungers

Beach umbrellas

General

  • Free Wi-Fi
  • Parking
  • 24-hour services
  • Babysitting
  • Swimming pool
  • Air conditioning
  • Facilities for kids
  • Private beach

Sports & Fitness

  • Fitness center
  • Kayaking
  • Wind surfing
  • Diving
  • Snorkeling
  • Cycling
  • Tennis court
  • Golf course
  • Pool tables
  • Table tennis
  • Yoga class
  • Fitness studio
  • Sports trainer

Services

  • Paid airport shuttle
  • Room service
  • Housekeeping
  • Car rental
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Medical facilities service
  • Stores/Commercial services
  • Bell staff/Porter
  • Welcome drink
  • Happy hour

Dining

  • In-room breakfast
  • Restaurant
  • Snack bar
  • Bar/ Lounge area
  • Picnic area/ Tables
  • Special diet menus
  • Buffet breakfast

Business

  • Business center
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Babysitting/Child services
  • Board games
  • Children's menu
  • Children's pool
  • Children's play area
  • Kids club
  • Game room

Spa & Leisure

  • Indoor swimming pool
  • Outdoor swimming pool
  • Beach access
  • Beach umbrellas
  • Sun loungers
  • Live entertainment
  • Night club
  • Sun terrace
  • Garden area
  • Spa & wellness center
  • Solarium
  • Sauna
  • Turkish bath
  • Jacuzzi
  • Beauty treatment
  • Open-air bath
  • Public Bath

Room view

  • Sea view
  • Garden view
  • Ocean view
  • Resort view

Room features

  • Air conditioning
  • Heating
  • In-room safe
  • Mini-bar
  • Terrace
  • Garden furniture
  • Balcony
  • Ironing facilities

Bathroom

  • Bath/ Shower
  • Hair dryer
  • Free toiletries

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Free local telephone calls
  • AM/FM alarm clock
Show all facilitiesHide facilities
Good to know
Check-infrom 15:00-23:59FREECheck-outuntil 12 pmFREE
Children & extra bedsThere are no extra beds provided in a room. 
PetsPets are not allowed.
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Rooms and availability

Junior Suite Adults Only
  • Bed options:
    1 King-size bed
  • Room size:

    410 sq. feet

  • Max:
    2 persons
  • Garden view
  • Shower
  • Coffee machine
  • Bathtub
  • Air conditioning
room details
Superior Room Ocean View
  • Bed options:
    1 King-size bed
  • Room size:

    485 sq. feet

  • Max:
    4 persons
  • Sea view
  • Shower
  • Coffee machine
  • Bathtub
  • Balcony
room details
Superior Room Garden View
  • Bed options:
    1 King-size bed
  • Room size:

    485 sq. feet

  • Max:
    4 persons
  • Garden view
  • Shower
  • Coffee machine
  • Bathtub
  • Balcony
room details
Show 3 more room typesLess
Location
Carretera Cancun-Chetumal Km. 340, Cancun, Mexico, 77500
  • City landmarks
  • Nearby
  • Restaurants
Event hall
Moon Palace Arena
1800 ft
Carretera Cancun-Chetumal
La Gondola
1600 ft
Moon Palace Complex Adjacent to lobby
Momo
4500 ft
Carretera Federal 307 Km 340 Moon Palace
Bugambilias
4500 ft
Carretera Cancun-Tulum Km. 36.5 Moon Palace Golf Resort & Spa
Manglar Buffet Restautant
2600 ft
Carretera Cancun-Chetumal Km. 36.5 Nizuc - Moon Palace
Arrecifes
2700 ft
Carretera Cancun-Chetumal Km. 340 Moon Palace Golf & Spa Resort
Los Caporales
1.2 mi
Getting around
City Center
Cancun 12.0 mi
Airports
Cancun (CUN) 8.8 mi
Isla Mujeres (ISJ) 20.6 mi
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Need a shuttle?
You can book a shuttle, once your reservation is complete.
Reviews
8.0
Great111 reviews
Location8.0
Rooms7.6
Service6.6
Dining7.2
  • 7.4
    Very good

    Room service was exemplary, and food was excellent. The hotel is conveniently situated in the middle of the city. Besides, Spa is 5 minutes' drive away.

    Robert United Kingdom, 
  • 9.6
    Perfect

    Loyal personnel, relaxing base for a family holiday. Awesome hotel and nice restaurant. Spa was 1 km away, I could even walk there. No complains at all, I can recommend this place for every one.

    Michel Canada, 
  • 9.4
    Perfect

    The area contains some restaurants like manglar buffet restautant within 5 minutes' walk. Really enjoyed the pool: D

    For us it was ideal.

    David Canada, 
  • 7.4
    Very good

    Room equipment, view to the sea is unique; choice of food is very good

    Service for money we`ve paid left much to be desired; moldy cheese on the breakfast buffet twice; open room door after we were away for several hours; noise level for dinner was very high

    United States of America, 
  • 7.8
    Very good

    The kindness of the staff, the swimming pool

    The beach full of seaweed and jellyfish. The lack of shade for sun loungers

    United States of America, 
  • 10.0
    Perfect

    The resort was beautiful and clean. The rooms were gorgeous and clean. Our room was huge! But most impressive was the staff. They treated us like royalty regardless of where we were on the complex. I highly recommend this resort.

    Only con we experienced was cold breakfast food when we ordered room service - so we just went down to the restaurant--yummy!!

    United States of America, 
  • 9.0
    Perfect

    Resort itself was beautiful and most of staff was amazing.

    However, i did forget about a pair of sunglasses that we're in a case mixed in my clothes in my suitcase. And when I got home I found the case but no glasses, which means someone had actually gone thru my clothes and the glasses themselves were not cheap. Also as an incentive you are given 1500 credit, to find out that in the store you can only use it on 3 things which are beach bags, white rubber watches or 75 towards sunglasses and you pay difference. So you cannot use these towards anything that you may actually want like hats or shirts or souvenirs. And to top it off I ended up with food poisoning and missing out on the last day and half of my vacation stuck in my room. So don't think I would ever come back or if I would recommend this resort to anyone.

    United States of America, 
FAQ
Which airport is the closest to Moon Palace Cancun?
Moon Palace Cancun is located 0.5 miles from Cancun airport.
Does Moon Palace Cancun provide an airport shuttle?
Airport shuttle is one of the services offered by Moon Palace Cancun. Please inform the hotel staff about your estimated arrival time.
What is the earliest I can check-in at Moon Palace Cancun?
At Moon Palace Cancun you can check in from 3 PM till 11.59 PM on your day of arrival.
Does Moon Palace Cancun offer facilities for guests with children?
Yes, the guests of Moon Palace Cancun can take advantage of a playground, babysitting and a special menu.
Are there any cleaning services provided at Moon Palace Cancun?
Yes, Moon Palace Cancun provides room service, laundry and dry cleaning service.
What dining options does Moon Palace Cancun offer?
At Moon Palace Cancun you will find Bugambilias restaurant which serves Mexican dishes.
What landmarks can I find in vicinity of Moon Palace Cancun?
Xoximilco is worth visiting, plus it is set within 2 miles away from Moon Palace Cancun.
Is the staff at Moon Palace Cancun multilingual?
Yes, the staff of Moon Palace Cancun speaks Portuguese, Spanish and English.
How can I spend my leisure time at Moon Palace Cancun?
There are an outdoor pool area, a pool area and sun loungers provided at Moon Palace Cancun.
How much does it cost to stay at Moon Palace Cancun?
The price for a room in Moon Palace Cancun starts at $610.
What sport activities at Moon Palace Cancun can I take part in?
Guests of Moon Palace Cancun can benefit from pilates classes and yoga classes available on site.
Address
Carretera Cancun-Chetumal Km. 340, Cancun, Mexico, 77500
View map
Highlights
TripAdvisor Traveler Rating
read all 36775 verified reviews
TripAdvisor Traveler Rating
50of 272 hotels in Cancun
Hotel Awards

According to guest reviews, the hotel has been rated as 

Use Badge
Good to know
Check-infrom 15:00-23:59FREECheck-outuntil 12 pmFREE
Children & extra bedsThere are no extra beds provided in a room. 
PetsPets are not allowed.
+ More- Less
Getting around
City Center
Cancun 12.0 mi
Airports
Cancun (CUN) 8.8 mi
Isla Mujeres (ISJ) 20.6 mi
+ More- Less
Need a shuttle?
You can book a shuttle, once your reservation is complete.
Check rooms and rates
Check-in
Select date
Check-out
Select date
1 room2 Guests
Tip: Consider options with free cancellation to stay flexible in light of the ongoing outbreak of COVID-19.